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Popular products

Peter Hess® Therapy Singing Bowl – Universal Bowl
Peter Hess® Therapy Singing Bowl – Universal Bowl
PriceFrom 197,00 €
Peter Hess® Therapy Singing Bowl – Large Heart Bowl
Peter Hess® Therapy Singing Bowl – Large Heart Bowl
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Peter Hess® Therapy Singing Bowl – Small Heart Bowl
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Peter Hess® Therapy Singing Bowl – Large Pelvic Bowl
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Privacy policy

1. General

1.1 Definition: personal data

Personal data is information that reveals or can reveal the identity of the user. We adhere to the principle of data avoidance. The collection of personal data is avoided as far as possible. 

This privacy policy describes how your personal data is collected, used and shared when you use or make a purchase from https://www.hess-sound.de (the "Website"). In this privacy policy, "personal data" refers to both device information and order information.

1.2 Handling of personal data

When you make a purchase or attempt to make a purchase on the Website, we collect certain information about you. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this information as "order information".

Personal data is used exclusively for the conclusion of the contract, the determination of its content and the performance or processing of the contractual relationship (Art. 6 (1) sentence 1 lit. b of the General Data Protection Regulation (GDPR)) or of your order with us. Beyond this, personal data is only processed to the extent that you have given us your consent to do so (Art. 6 (1) sentence 1 lit. a GDPR). As a matter of principle, this data is not passed on to third parties unless this is indispensable for the performance of the contract. 

1.3 Exchange of data and contractual relationships with partners

Hess Sound GmbH & Co. KG shares your data (among other things, for processing your payment information, preparing shipments and sending invoices and/or order confirmations) with third parties who are involved in processing your order or who support us with orders. For example, we use Shopify to operate our online store. You can find more information about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy. 

Data is also passed on to the shipping company commissioned with the delivery, to the extent necessary to deliver the goods you have ordered. In addition, to process payments, the payment data required for this purpose is passed on to the credit institution commissioned with the payment and, if applicable, to the commissioned payment service provider you have chosen. 

As a matter of principle, data is only passed on to the extent required to fulfill or deliver your order or to process an inquiry. 

We also use this order information to communicate with you, to screen our orders for potential risk or fraud and to provide you with information or advertising relating to our products or services, provided this is in line with your privacy settings.

Finally, we may also share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

1.4 Usage data

When you visit the website, general technical information is collected. This includes the IP address used, the time, the duration of the visit, the browser type and, if applicable, the referring page. For technical reasons, this usage data is recorded in a log file and may be used and stored for the purpose of statistical analysis of this website. This usage data is not linked to your other personal data.

1.5 Registration data

Registration is required for full use of the functions of our website. The registration data is collected through the information you enter and is used for the specific stated purpose in accordance with your consent (Art. 6 (1) sentence 1 lit. a GDPR).

1.6 Storage period

Once the purpose for which your personal data was originally collected has ended, we store this data only for as long as required by statutory (in particular tax law) provisions.

1.7 Do Not Track

Please note that we do not alter our website's data collection and usage practices when we receive a "Do Not Track" signal from your browser.

2. Your rights

2.1 Information

If you are a resident of Europe, you have the right to access the personal data we hold about you and to request that it be corrected, updated or deleted. If you would like to exercise this right, please contact us using the contact details below. Please note that your data is also transferred outside of Europe, namely to the United States.

You can request information from us as to whether we process personal data about you and, if this is the case, you have a right of access to this personal data and to the further information listed in Art. 15 GDPR.

2.2 Right to rectification

You have the right to rectification of inaccurate personal data concerning you and, pursuant to Art. 16 GDPR, you may request the completion of incomplete personal data.

2.3 Right to erasure

You have the right to request that we erase the personal data concerning you without undue delay. We are obliged to erase this data without undue delay, in particular if one of the following grounds applies:

  • Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.

  • You withdraw the consent on which the processing of your data was based, and there is no other legal basis for the processing.

  • Your data has been processed unlawfully.

The right to erasure does not apply to the extent that your personal data is required for the establishment, exercise or defense of our legal claims.

2.4 Right to restriction of processing

You have the right to request that we restrict the processing of your personal data if

  • you contest the accuracy of the data and we are therefore verifying its accuracy,

  • the processing is unlawful and you oppose the erasure and request the restriction of its use instead

  • we no longer need the data, but you require it for the establishment, exercise or defense of legal claims,

  • you have objected to the processing of your data and it has not yet been determined whether our legitimate grounds override your grounds.

2.5 Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another controller without hindrance from us, provided the processing is based on consent or a contract and is carried out by us using automated means.

2.6 Right to withdraw consent

Where the processing of your personal data is based on consent, you have the right to withdraw this consent at any time.

2.7 General information and right to lodge a complaint

As a rule, exercising the rights set out above is free of charge for you. In the event of complaints, you have the right to contact the supervisory authority responsible for us, the State Commissioner for Data Protection (Landesdatenschutzbeauftragte), directly.

3. Data security

3.1 Data security

All data on our website is protected against loss, destruction, access, alteration and dissemination by technical and organizational measures.

3.2 Sessions and cookies

To operate the website, we may use cookies or server-side sessions in which data can be stored. Cookies are files placed on your hard drive by a website in order to automatically recognize this computer the next time you visit the website and thus be able to tailor the use of the website to you. Some of the cookies used are deleted again at the end of the browser session. These are known as session cookies. Other cookies remain on your device and enable your browser to be recognized on a later visit to our website (persistent cookies). You can set your browser to inform you when cookies are set and to decide individually whether to accept them, or to exclude the acceptance of cookies in certain cases or in general. Please note that you may not be able to use some functions of this website if cookies are deactivated. We ensure that no personal data is taken over from sessions or through cookies and that cookies are only used to the extent technically necessary for the website. The balancing of interests therefore shows that there are no overriding interests on your part to the contrary (Art. 6 (1) sentence 1 lit. f GDPR).

4. Newsletter

If you subscribe to our newsletter, we use the data required for this purpose or data you have provided separately to send you our email newsletter on a regular basis. You can unsubscribe from the newsletter at any time, either by sending us a message using the contact options stated in the legal notice (Impressum) or via the link provided for this purpose in the newsletter.

5. Comments

If you use the comment function on our website, the time the comment was created, your chosen pseudonym and, temporarily, your IP address are stored in addition to the comments themselves. This is done so that we can protect our rights in the event of unlawful content.

6. Third-party services

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. In addition, as you browse the Website, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Website and information about how you interact with the Website. We refer to this automatically collected information as "device information".

We collect device information using the following technologies provided by third parties:


We use the device information we collect to screen for potential risk and fraud (in particular your IP address) and, more generally, to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website and by assessing the success of our marketing and advertising campaigns).

6.1 Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google and operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"), and through this web analytics service collects and stores data from which usage profiles are created using pseudonyms. The usage profiles created in this way serve to analyze visitor behavior in order to design and improve the offering presented on this website according to demand. Google Analytics uses so-called "cookies", small text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with further services relating to website use and internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Likewise, the usage profiles kept under a pseudonym will not be merged with personal data about the user without the user's express and separately declared consent. The balancing of interests therefore shows that there are no overriding interests on your part to the contrary (Art. 6 (1) sentence 1 lit. f GDPR). You can prevent cookies from being stored by adjusting your browser software accordingly; however, please note that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de).
You can view Google's privacy notice at http://www.google.de/intl/de/policies/privacy/. More information on terms of use and data protection can be found at http://www.google.com/analytics/terms/de.html or at http://www.google.com/intl/de/analytics/privacyoverview.html. Please note that on this website, Google Analytics has been extended by the code "anonymizeIp" to ensure anonymized collection of IP addresses (so-called IP masking).

6.2 Social media links

We maintain our own social media pages with the third-party providers that can be reached via links from this website. By using the links, you are taken to the respective websites of the third-party providers (e.g. Facebook, Twitter, Google+). As soon as you have accessed the third-party provider's page, you are within the area of responsibility of the respective third-party provider, so that their privacy policy or their statements on data use also apply. We have no influence on this; however, to avoid unnecessary disclosure of data, we recommend that you log out of the respective third-party provider before using a corresponding link, so that the third-party provider cannot, under certain circumstances, create usage profiles merely through the use of the link.

6.3 Google Web Fonts

We also use so-called web fonts from Google in order to display a uniform font on our website. When you open one of our pages, these are automatically stored in your browser cache to enable the intended display. If your browser does not support the web fonts used, a standard font from your computer may be used. No interests of users that outweigh this technical necessity are affected here (Art. 6 (1) sentence 1 lit. f GDPR). You can view Google's privacy policy here: https://www.google.com/policies/privacy/ Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq

6.4 Data protection in connection with retargeting

Our website uses retargeting technologies implemented by means of the Facebook pixel and Facebook's Ads Manager.
We use these technologies to make our online offering more interesting for you. This technology makes it possible to address internet users who have already shown interest in our products with advertising on the websites of our partners, such as Facebook. We are convinced that displaying personalized, interest-based advertising is generally more interesting for internet users than advertising without such a personal connection. These advertisements are displayed on our partners' pages on the basis of cookie technology and an analysis of previous usage behavior. This form of advertising is completely anonymous. No personal data is stored, and no usage profiles are merged with your personal data.

You can give your consent to this function by opting in via the privacy notice that is displayed when you first visit our website. You can withdraw your consent at any time using the following option:

7. Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

8. Contact

8.1 Name and address of the controller responsible for the website

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states, as well as other data protection provisions, is:

Hess Sound GmbH & Co. KG
Uenzer Dorfstraße 71
27305 Bruchhausen-Vilsen
Germany

Amtsgericht Walsrode (Local Court of Walsrode) HRA 205108
VAT ID number: DE363299697
Tax number 4620406405

General partner:
Hess Sound Beteiligungs-GmbH
Managing directors: Jana Hess, Tjalf Hoyer
Amtsgericht Walsrode (Local Court of Walsrode) HRB 211254
Tax number 4620406421

Phone: +49 (0) 4252-2411
Fax: +49 (0) 4252-3436
Email: info@hess-sound.de

8.2 Name and address of the data protection officer

The controller's data protection officer is:

D & C Datenschutz und Consulting
Belemannweg 15
22419 Hamburg
https://www.dundc.org/
Email: privacy@hess-sound.de

 

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