Right of Withdrawal
Cancellation Policy (Excerpt from our Terms and Conditions)
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us, Hess Sound GmbH & Co. KG, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen, Phone: 04252-2411, E-Mail: info@hess-sound.de, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the sample withdrawal form linked below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us (Hess Sound GmbH & Co. KG, Uenzer Dorfstraße 71, 27305 Bruchhausen-Vilsen) without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, characteristics and functioning of the goods.
Electronic cancellation feature (cancellation button)
For distance sales contracts concluded via our online user interface (website or app), we provide an electronic cancellation function in accordance with Section 356a of the German Civil Code (BGB), through which the right of cancellation can be exercised directly online. The cancellation function is available at all times during the cancellation period, prominently displayed, and easily accessible (permanently located in the website’s footer). It is clearly labeled—“Cancel Contract”—and meets the legal requirements of Section 356a of the German Civil Code (BGB) as amended effective June 19, 2026.
The cancellation feature operates according to a two-step process: In the first step, only the information required by law is requested (name, contract ID, and an electronic means of communication for confirmation of receipt). In the second step, a clearly labeled confirmation button—such as “Confirm Withdrawal”—effectively triggers the notice of withdrawal (Section 356a(3) of the German Civil Code (BGB)). The notice of withdrawal is considered timely if it was sent via this function before the expiration of the withdrawal period (Section 356a(5) of the German Civil Code (BGB)).
Upon receipt of the notice of withdrawal, we will immediately send you a confirmation of receipt on a durable medium (usually by email) that documents the content of the notice of withdrawal, the contract in question, and the date and time of receipt (Section 356a(4) of the German Civil Code (BGB)). The confirmation of receipt solely documents the receipt of your notice; it does not replace the review of the validity of the cancellation and does not constitute confirmation that the cancellation is valid.
Cancel the contract: https://www.hess-sound.de/pages/widerruf