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Privacy policy

Privacy policy

1. general

1.1 What is personal data
Personal data is information that discloses or may disclose the identity of the user. We adhere to the principle of data avoidance. As far as possible, personal data is not collected.

1.2 Handling of personal data
Personal data is used exclusively for the purpose of establishing the contract, defining its content, implementing or processing the contractual relationship (Art. 6 I S. 1 b DSGVO). Beyond that, personal data will only be processed if we have received your consent to do so (Art. 6 I S. 1 a DSGVO). As a matter of principle, they will not be passed on to third parties. Only for the fulfilment of the contract the data are passed on to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. In order to process payments, the payment data required for this purpose will be passed on to the credit institution commissioned with the payment and, if applicable, to the commissioned and selected payment service provider. Your personal data will be processed exclusively within the EU, unless otherwise stated below.

1.3 Exchange of data or contractual relationships with partners
The company Hess Sound shares your data with third parties who are involved in the processing of your order or orders. For example, if you have placed an order via our website, we will pass on your order information to partner companies and contractors of Hess Sound who will process your order and deliver it to you. Data is only passed on as far as it is needed to fulfil your order, to deliver or to process an enquiry. We will also pass on personal data to third parties if we are legally obliged to do so.

1.4 Usage data
When you visit the website, general technical information is collected. These are the IP address used, time, duration of the visit, browser type and, if applicable, the page of origin. For technical reasons, this usage data is registered in a log file and can be used and stored for the purpose of statistical analysis of this website. A linkage of these use data with your further personal data does not take place.

1.5 Registration data
Registration is required for full use of the features of our website. The registration data is collected through your corresponding entries and used for the specifically stated purpose in accordance with your consent (Art. 6 I S. 1 a DSGVO).

1.6 Duration of storage
We store your personal data after the termination of the purpose for which the data was collected, only as long as this is required by law (especially tax law).

2. your rights

2.1 Information
You can request information from us as to whether we process personal data about you and, if this is the case, you have a right to information about this personal data and to the further information mentioned in Art. 15 DSGVO.

2.2 Right of rectification
You have the right to have inaccurate personal data concerning you corrected and may request that incomplete personal data be completed in accordance with Article 16 of the GDPR.

2.3 Right of erasure
You have the right to demand that we delete the personal data concerning you without delay. We are obliged to delete them immediately, especially if one of the following reasons applies:

  • Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  • You withdraw your consent on which the processing of your data was based and there is no other legal basis for the processing.
  • Your data have been processed unlawfully.

The right to deletion does not exist if your personal data is required for the assertion, exercise or defence of our legal claims.

2.4 Right to restrict processing
You have the right to request us to restrict the processing of your personal data if

  • you dispute the accuracy of the data and we therefore verify the accuracy,
  • the processing is unlawful and you object to the erasure and request the restriction of use instead
  • we no longer need the data, but you require it for the assertion, exercise or defence of legal claims,
  • you have objected to the processing of your data and it has not yet been determined whether our legitimate reasons outweigh your reasons.

2.5 Right to data portability
You have the right to receive the personal data relating to you that you have provided to us in a structured, commonly used and machine-readable format and you have the right to transfer this data to another controller without hindrance from us, provided that the processing is based on consent or a contract and the processing is carried out by us with the aid of automated processes.

2.6 Right of withdrawal
If the processing of your personal data is based on your consent, you have the right to revoke this consent at any time.

2.7 General and right of appeal
The exercise of your above rights is in principle free of charge for you. In the event of complaints, you have the right to contact the supervisory authority responsible for us, the State Data Protection Commissioner, directly.

3. data security

3.1 Data security
All data on our website is secured by technical and organizational measures against loss, destruction, access, modification and distribution.

3.2 Sessions and cookies
In order to operate the website, we may use cookies or server-side sessions in which data can be stored. Cookies are files that are stored on your hard drive by a website in order to automatically recognise this computer the next time you visit the website and thus to be able to adapt the use of the website to you. Some of the cookies used are deleted after the end of the browser session. These are so-called session cookies. Other cookies remain on your terminal device and enable the browser to be recognised on a subsequent visit to our website (permanent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Please note that you may not be able to use some features of this website if cookies are disabled. We ensure that no personal data is taken from sessions or through cookies and that cookies are only used if this is technically necessary for the website. Thus, the weighing of interests shows that there are no overriding interests on your part (Art. 6 I p. 1 f DSGVO).

4. newsletter

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to us via the contact options given in the imprint or via the link provided for this purpose in the newsletter.


If you use the comment function on our website, the time of creation, your chosen pseudonym and temporarily your IP address will be stored in addition to these comments. This is done so that we can protect our rights in the event of illegal content.

6. third party services

6.1 Google Analytics
This website uses Google Analytics, a web analysis service from Google, operated by Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) and collects and stores data via this web analysis service, from which user profiles are created using pseudonyms. The usage profiles created in this way are used to evaluate visitor behaviour in order to design and improve the offer presented on this website in line with requirements. Google Analytics uses “cookies”, which are small text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The usage profiles kept under a pseudonym will also not be merged with personal data about the user without the user’s express and separately declared consent. Thus, the balancing of interests shows that there are no overriding interests on your part (Art. 6 I S. 1 f DSGVO). You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link (
You can view Google’s privacy policy at For more information on the terms of use and data protection, please visit or We would like to point out that the code “anonymizeIp” has been added to Google Analytics on this website in order to ensure anonymised recording of IP addresses (so-called IP masking).

6.2 Social media links
We have our own social media pages with the third party providers that can be accessed via links from this website. By using the links, you will be taken to the respective websites of the third-party providers (e.g. Facebook, Twitter, Google+). As soon as you have accessed the page of the third party provider, you are in the area of responsibility of the respective third party provider, so that their data protection declaration or their declarations on the use of data also apply. We have no influence on this, but we recommend logging out of the respective third-party provider before using a corresponding link in order to avoid unnecessary data transfer, so that usage profiles cannot be created by the third-party provider simply by using the link.

6.3 Google Web Fonts
In addition, we use so-called web fonts from Google in order to be able to display a uniform font on our website. These are automatically stored in your browser cache when you call up one of our pages in order to enable the desired display. If your browser does not support the web fonts used, a standard font of your computer may be used. Here, no interests of the users are affected which outweigh this technical necessity (Art. 6 I S. 1 f DSGVO). You can view Google’s privacy policy here: You can find more information about Google Web Fonts at

6.4 Data protection in connection with re-targeting
Our website uses re-targeting technologies, which are carried out by means of the Facebook pixel and Facebook’s ad manager.
We use these technologies to make the Internet offer more interesting for you. This technology makes it possible to address Internet users who have already shown interest in our products with advertisements on the websites of our partners, such as Facebook. We are convinced that the display of personalised, interest-related advertising is generally more interesting for the Internet user than advertising that has no such personal reference. The display of these advertisements on the pages of our partners is based on cookie technology and an analysis of previous user behaviour. This form of advertising is completely anonymous. No personal data is stored and no usage profiles are merged with your personal data.

You can give your consent to this function by opting in to the data protection notice that is displayed when you visit our website for the first time. You can revoke your consent at any time using the option below:

7. contacting

7.1 Name and address of the person responsible for the website

The responsible person within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

Hess Sound GmbH & Co. KG
Uenzer Dorfstr. 71
27305 Bruchhausen-Vilsen

Amtsgericht Walsrode HRA 205108
Ust-Identnummer: DE000000000
Steuer-Nr. 4620406405

Komplementärin: Hess Sound Beteiligungs-GmbH
Geschäftsführung: Jana Hess, Tjalf Hoyer
Amtsgericht Walsrode HRB 211254
Steuernummer 4620406421

T    +49 (0)4252 2411
F    +49 (0)4252 3436

7.2 Name and address of the data protection officer

The data protection officer of the controller is:

D & C Data Protection and Consulting
Belemannweg 15
22419 Hamburg


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